Step 2: View your current data and check for any suspicious issues. Select the round Launcher button at the bottom-left of the screen, and use the search box at the top to type in “diagnostics.” The app should pop up with an icon that looks like a heart monitor line. Step 1: The Diagnostics tool is not currently in the app drawer, so you’ll have to go looking for it. Here’s how to use it if your Chromebook has the latest updates. If you’re struggling to understand a problem, it’s a good idea to pop this app open and run the appropriate test, keeping an eye on the data as you use the rest of our guide for more specific issues. Additional features as Google improves the app (it’s still a relatively new tool and more functionality is on its way).Run tests on all these features to automatically troubleshoot for apparent issues.
See data on CPU usage, speed, and temperature.See information about battery health, cycles, and how much capacity it has lost since first use.Check model and motherboard information.First things first: The Diagnostics appĬhromebooks now have a Diagnostics app specifically for troubleshooting, which can provide valuable information when narrowing down your issue, monitoring a specific problem, or - if it comes down to it - knowing exactly what hardware you have for repairs or replacements. Read on to discover easy fixes to the most frequent issues Chromebook users face. First things first: The Diagnostics appįrom issues with updates to internet connectivity, troubleshooting common Chromebook problem doesn’t have to ruin your day.
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